We are dedicated to delivering the utmost product experience and service to every user. Before making a purchase, we offer you 10 free trial sessions of LetsView Chat to fully explore and experience the product’s functionalities. If you are dissatisfied with the usage of the product you purchased, a refund may be available under our approved conditions.
For products purchased within 7 days, you can contact the customer service team to apply for a refund without any reason, as follows:
- From the date of purchasing the membership, the annual membership and monthly membership(or credits) of LetsView Chat will be fully refunded within 7 days without any reason.
For refunds after 7 days of purchase, you need to apply for a refund with reasonable reasons such as the following:
- Compatibility issues between our app and the customer’s hardware, which cannot be resolved by our technical department.
- Other major technical problems that cannot be resolved within 7 days of purchase.
- Repeated purchases caused by payment platforms.
- The product does not function as described on the product page or advertisements.
- After contacting the customer service, the product still cannot be used
Refunds are not supported in the following cases:
For orders made through unofficial channels, our company lacks the authority to process refund requests. If you find yourself in such a situation, please contact the respective purchase channel directly to initiate the refund procedure.
To apply for a refund, kindly contact us https://letsview.com/contact and provide your order number along with your refund request. Please note that once the refund is processed, the associated membership will become invalid.
How long does it take to receive the refund?
Our company will process the refund within 3-7 working days; however, the actual time for the refund to reflect in your account depends on your chosen payment method. Please note that during holidays, the refund processing time may be longer than expected, but it will not exceed 20 days. If you have not received your refund within 20 days of refund approval, please contact us https://letsview.com/contact to inquire about the status of your refund.
Why haven’t I received my refund after a few days?
If you haven’t received your refund even after a few days of it being approved, it could be due to the following reasons:
The refund process may take longer, potentially until the 20th, due to festivals, holidays, bank-related matters, or other similar factors.
If you have initiated a chargeback request, your payment institution will freeze the funds until the request If you opt to file a chargeback, your payment institution will withhold the funds until the request is resolved. Please reach out to your bank or the relevant authority to understand their policies and procedures regarding chargebacks.