Solutions to iPhone/Android Cannot Connect to LetsView

Guide


Some users cannot connect their iPhone and Android phones to LetsView via WiFi. Here are some solutions for your reference.

Solutions to iPhone/Android Cannot Connect via WiFi

Basic solutions

  1. Connect your phone and computer to the same WiFi network.
  2. Restart your phone, computer and router to retry.
  3. Restart LetsView desktop program and retry.

Check if you entered the correct PIN code

If you connect your phone to the computer using the PIN code, please check if you entered the correct one.

  1. When you need to mirror Android/iPhone screen to your computer, please enter the computer’s PIN code on your phone. The PIN code will be displayed on the upper right corner on the desktop program.

    PIN codePIN code

  2. When you want to mirror your computer screen to your Android/iPhone, please enter the phone’s PIN code on your computer. The PIN code will be displayed on the upper right corner on your phone.

    PIN code

  3. When you plan to mirror PC 1 to PC 2, you can enter PC 1’S PIN code on the input box of PC 2.

    mirror PC to PC

Check the Firewall

Make sure the Firewall on PC doesn’t block LetsView.
To enable it, you need to open “Control Panel” > “System and Security” > “Windows Firewall” > “Allow an app or feature through Windows Firewall”, then you can find LetsView under “Allowed apps and features”. Check “Private” and “Public” to allow this app to communicate through Windows Firewall.

firewall

Check the antivirus software and Bonjour Service

  1. Make sure the antivirus program doesn’t block LetsView. You can disable the antivirus software first and retry.
  2. If you are using an iPhone or iPad, please make sure that iTunes is installed on your PC and then examine the Task Manager to see if there is the service available. Hold down “Ctrl + Alt + Delete” on the keyboard or just right-click on the taskbar to open the Task Manager. Check Bonjour Service within “Services”. If it’s running, you need to right-click it and select “Restart” to retry. If it is stopped, you need to right-click to enable it. If there’s no Bonjour Service under “Services”, you need to download it on your PC manually. Just make sure the setup package is downloaded under the LetsView folder.

    Bonjour service

  3. Check if the mirroring service is enabled by clicking on “Settings” >”Mirroring service”.
  4. LetsView settings

    mirroring service

Check the router and virtual machine

  1. If you are using a public or company WiFi and the “AP Isolation” is enabled or the router blocks our ports, you need to consult the technicians of your company to fix the issue.
  2. If you are running LetsView on a virtual machine, change the network sharing mode to “Bridged”.

Seed feedback

If it still doesn’t work, please refer to the screenshot below to send us feedback. We will get back to you ASAP!

LetsView feedback

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Posted by: Amanda Smith on to FAQ. Last updated on November 20, 2019

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